Security Response Policy

We appreciate your concern

Keeping customer data safe and secure is a huge responsibility and a top priority. We work hard to protect our customers from the latest threats. Your input and feedback on our security is always appreciated.

Reporting security problems

For urgent or sensitive reports, please email our Security team. We’ll respond as soon as we can. Please follow up or ping us on Twitter if you don’t hear back.

For requests that aren’t urgent or sensitive: submit a support request.

Tracking and disclosing security issues

We work with security researchers to keep up with the state-of-the-art in web security. Have you discovered a web security flaw that might impact our products? Please let us know. If you submit a report, here’s what will happen:

• We’ll acknowledge your report.
• We’ll investigate the issue and determine how it impacts our products. We won’t disclose issues until they’ve been fully investigated and patched, but we’ll work with you to ensure we fully understand severity and impact.
• Once the issue is resolved, we’ll post a security update along with thanks and credit for the discovery.

Our products are built on the Ruby on Rails framework. The issue you reported might affect Rails, Ruby, or some other part of our technology stack. We ask for your patience while we also make sure other companies and their customers are protected. Either way, you’ll always have a PodQueue contact for your issue.